JOB DESCRIPTION

Are you a creative thinker with an answer to every question and the ability to solve problems in the blink of an eye? Are you service-oriented and do you enjoy devising the most creative solutions to address general inquiries, issues, and complaints? If so, the position of Webcare Agent at Vondel Hotels in Amsterdam is the perfect opportunity for you!

As a Webcare Agent at Vondel Hotels, you will be responsible for online communication with our (potential) guests. You will engage with them through our online channels to respond to their emails and messages about Vondel Hotels. Additionally, your role involves handling complaints in a suitable manner. By thinking outside the box and unleashing your creativity, you'll manage to address complaints in a way that leaves all parties satisfied.
Furthermore, you'll be part of a young and dynamic organization where you'll have the chance to develop your communication skills.
As a member of our Marketing Team you are free to work in our office or in one of our hotels.

WHAT DO WE OFFER YOU?

  • A marketbased salary based on your knowledge and experience.
  • Reimbursement for travel expenses if you live more than 10 km from work.
  • 8% holiday pay and 25 paid vacation days (based on a 38-hour workweek).
  • Collective health insurance and pension scheme.
  • 40% discount on stays at any of our hotels, subject to availability – hello weekend in Amsterdam or Maastricht!
  • 20% discount in our restaurants.
  • Internal growth opportunities.
  • A 3-course dinner for 2 people upon the first contract extension.
  • We celebrate your birthday and anniversary every year (starting from 2.5 years).
  • Opportunities for continuous self-development through internal and external training programs.
  • A workplace surrounded by art, history, and travelers ;).

THE (PERFECT) MATCH

As a Webcare Agent, you are a communication wizard who thinks in solutions, not problems. In both English and Dutch, you can navigate through messages, questions, issues, and complaints with ease. You possess strong administrative skills and are linguistically proficient, especially in English. Moreover, you are collaborative and have a passion for delivering perfect service.
You are available to work on weekenddays (not every weekend).

MAKE IT HAPPEN

Excited about the opportunity? Don't wait any longer; apply now! If you have any questions, feel free to call Milan at 06 46 06 63 01 or e-mail to: mvandertouw@vondelhotels.com and who knows, we might welcome you soon as our new colleague.