JOB DESCRIPTION
Are you someone who enjoys being the face of one of our hotels in Amsterdam? Are you a go-getter who loves to help and listen to our hotel guests? Then the position of Guest Service Agent is perfect for you.
YOUR JOB
As a Guest Service Agent, one of your main tasks is to take care of the check-in and check-out process. You will ensure that our guests receive the correct information, assist them with all their questions, prevent complaints, and listen to their stories. You will also be responsible for administrative tasks. If you are interested in this position, please let us know and we will provide you with more information.
WHAT DO WE OFFER?
- A market-competitive salary;
- Travel expense reimbursement if you live more than 10 km from work;
- 8% holiday pay and 25 paid vacation days (based on a 38-hour workweek);
- Earn a €500 bonus for every new colleague who joins us through your referral!;
- Receive 110% of your salary when working in a different hotel than usual;
- Benefit from a 110% salary increase for last-minute shifts (within 24 hours), and combine these bonuses when working at a different location. Count your gains!;
- Group health insurance and pension scheme;
- 40% discount on stays at one of our hotels, subject to availability - hello weekend getaways in Amsterdam or Maastricht!;
- 20% discount at our restaurants; Get acquainted with our hotels with complimentary drinks, cheers!;
- Upon renewing your first contract, we'll treat you to a Canal Cruise for two through the stunning canals of Amsterdam!
- We celebrate your birthday every year, and your work anniversary starting from 2.5 years;
- Opportunities for continuous self-development through internal and external training programs;
- We award an Employee of the Year Award annually, so who knows, it might be sitting on your shelf next year!;
- A workplace surrounded by art, history, and travelers ;).
THE (PERFECT) MATCH
As a member of our team, you will be responsible for making new guests feel welcome, ensuring that returning guests have a great experience, and welcoming back those who visit us time and time again. You love to provide our guests with the ultimate Vondel Hotels experience. While experience in the hospitality industry is not required, enthusiasm and politeness towards our guests are a must. Additionally, you must be fluent in English, both written and spoken.
MAKE IT HAPPEN
Want to be part of a young and ambitious team? Don’t wait – apply today! If you have questions, feel free to call our HR-team at 020 515 02 82. We look forward to welcoming you as our new colleague!