GUEST SERVICE SUPERVISOR

Are you ready for a managerial role? Do you enjoy taking responsibility for ensuring that our guests lack nothing during their stay? Can you effectively manage and motivate a team? Then the position of Guest Service Supervisor at Hotel Roemer is for you!

YOUR JOB

As Guest Service Supervisor, you are the linchpin at Hotel Roemer. Your tasks include providing a hospitable check-in and check-out for our guests, answering questions and solving problems, from both colleagues and guests. In addition, you will support the Hotel Manager in leading Hotel Roemer. You help new colleagues with onboarding and ensure that your team stays motivated. In addition, you act as the point of contact for all Guest Service Agents in Hotel Roemer.

WHAT DO WE OFFER YOU?

  • Obviously a market-based salary;
  • Travel allowance, if you live more than 10 km from work;
  • 8% holiday pay and 25 paid holidays (based on 38 hours per week);
  • Earn €500 bonus per new colleague who joins us through you!
  • You will receive a location allowance if you work at a different location than your regular location on one occasion;
  • Collective health insurance and pension scheme;
  • 40% discount when staying at one of our hotels based on availability - hello weekend in Amsterdam or Maastricht!
  • 20% discount in our restaurants;
  • Introduction to the hotels with free drinks, cheers!
  • Internal advancement opportunities;
  • 3-course dinner for 2 at first contract extension;
  • We celebrate your birthday and anniversary every year (as from 2.5 years);
  • Opportunities for continuous self-development through internal and external training;
  • Every year we present an Employee of the Year Award, so who knows, maybe it will be on your cupboard next year;
  • A workplace surrounded by art, history and travellers ;).

THE (PERFECT) MATCH

You have experience in the hotel industry and/or behind the Front Office. Solving problems of guests and colleagues is something you get energy from. Furthermore, you are stress resistant and can switch quickly. You strive for ultimate hospitality and are fluent in English.

MAKE IT HAPPEN

Have you become enthusiastic after reading this vacancy? Then don't hesitate any longer and apply quickly. Who knows, maybe you will soon be the new Guest Service Supervisor at Hotel Roemer.