GUEST SERVICE SUPERVISOR
Are you ready for a managerial role? Do you enjoy taking responsibility for ensuring that our guests lack nothing during their stay? Can you effectively manage and motivate a team? Then the position of Guest Service Supervisor at Hotel Roemer is for you!
YOUR JOB
As Guest Service Supervisor, you are the linchpin at Hotel Roemer. Your tasks include providing a hospitable check-in and check-out for our guests, answering questions and solving problems, from both colleagues and guests. In addition, you will support the Hotel Manager in leading Hotel Roemer. You help new colleagues with onboarding and ensure that your team stays motivated. In addition, you act as the point of contact for all Guest Service Agents in Hotel Roemer.
WHAT DO WE OFFER YOU?
- A market-based salary;
- Travel allowance if you live more than 10 km from work;
- Enjoy 8% holiday pay and 25 paid holidays (based on 38 hours per week);
- Earn a €500 bonus for every new colleague who joins us through you!
- Receive 110% of your salary when you work in a different hotel than usual;
- You will receive 110% of your salary when you work a shift in a department other than your usual one;
- Benefit from 110% of your salary on last-minute shifts (within 24 hours), and combine this bonus if you work at a different location. Count your winnings!
- Discount on collective health insurance and pension scheme;
- Discount of 40% when staying at one of our hotels (subject to availability) - hello weekends in Amsterdam or Maastricht!
- Enjoy a 20% discount in our restaurants;
- Free drinks when exploring our hotels - cheers!
- Opportunities for internal advancement;
- On renewal of your first contract, we'll treat you to a Canal Cruise for two through beautiful Amsterdam!
- We celebrate your birthday every year and your anniversary as early as 2.5 years;
- Opportunities for continuous personal and professional development through internal and external training courses;
- Annual presentation of the Employee of the Year Award - who knows, maybe you will win the prize next year!
- An inspiring workplace surrounded by art, history and travellers ;).
THE (PERFECT) MATCH
You have experience in the hotel industry and/or behind the Front Office. Solving problems of guests and colleagues is something you get energy from. Furthermore, you are stress resistant and can switch quickly. You strive for ultimate hospitality and are fluent in English.
MAKE IT HAPPEN
Do you want to be part of a young and ambitious team? Then do not wait any longer and apply quickly! For any questions, do not hesitate to call the HR team on 020 515 02 82. Who knows, we might soon welcome you as our new colleague.